Matrix Acres Pvt. Ltd.

1. Introduction

Matrix Acres Private Limited ("we," "our," or "us") operates as a RERA-registered real estate channel partner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website acehive.elitespaceliving.com or interact with our services.

2. Information We Collect

2.1 Personal Information

• Contact Details: Full name, email address, phone number, residential address
• Demographic Information: Age, occupation, income details (for property eligibility assessment)
• Property Preferences: Budget range, preferred locations, property type requirements
• Financial Information: Basic details for home loan eligibility (shared only with authorized financial partners with consent)

2.2 Automatically Collected Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent, referral sources, click patterns
• Location Data: General location based on IP address for property recommendations

3. Purpose of Data Collection

As a channel partner, we collect information for:

• Providing property information and market insights
• Assessing property suitability based on your requirements
• Facilitating connections with RERA-registered developers
• Processing inquiries and scheduling site visits
• Providing home loan assistance through authorized partners
• Sending project updates, price revisions, and promotional offers
• Complying with RERA regulations and legal requirements
• Improving our services and customer experience

4. Information Sharing as Channel Partner

As part of our channel partnership services, we may share your information with:

• RERA Registered Developers: Your information is shared with developers for project inquiries, site visit coordination, and booking processing
• Authorized Financial Institutions: For home loan processing with your explicit consent
• Legal & Verification Agencies: For KYC verification and legal compliance

5. RERA Compliance & Registration

6. Data Security Measures

• Encryption: SSL encryption for all data transmissions
• Access Controls: Role-based access to customer data
• Secure Storage: Data stored on secure servers with regular backups
• Employee Training: Regular privacy and security training for staff
• Partner Vetting: Strict due diligence on developers and partners before data sharing

7. Your Rights (Under Indian Laws)

You have the right to:

• Access: Request details of personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of personal data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications anytime
• Data Portability: Receive your data in a structured format
• Grievance Redressal: File complaints regarding data handling

8. Channel Partner Specific Policies

8.1 Developer Coordination

When we share your information with developers, we ensure they:

• Are RERA-registered entities
• Have proper data protection measures
• Use information only for specified property purposes

8.2 Commission & Transaction Data

Transaction-related data is retained as per RERA guidelines and used only for:

• Commission processing with developers
• Legal and tax compliance
• Customer service and follow-ups

9. Contact Information

10. Policy Updates

We may update this policy periodically. Significant changes will be notified via email or website notice. Continued use of our services constitutes acceptance of updated terms.

11. Consent

By using our website and services, you consent to:

• Collection and use of information as described herein
• Sharing with RERA-registered developers for property transactions
• Receiving property-related communications
• Cookie usage as per our Cookie Policy

© 2026 Matrix Acres Private Limited. All rights reserved.
RERA Registered Channel Partner: UPRERAAGT25835